I saw your retail stores are temporarily closed— are you still fulfilling online orders?
Yes! While our retail stores are temporarily closed, Glossier.com is still open 24/7. The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with all external fulfillment partners to ensure they’re taking necessary safety precautions.
When can I expect to receive my Glossier package— are there currently processing or shipping delays?
We are working closely with our external partners and carriers to ensure your Glossier can reach you as quickly as possible. See below for the most up-to-date information:
Estimated Shipping Time
United States: Standard: 3-7 business days, Rush 1-2 business days
Canada: Standard: 8-13 business days, Rush 2-3 business days
United Kingdom: 3-5 business days, we are not offering rush shipping at this time
Ireland: 3-6 business days
France: 3-6 business days
Sweden: 4-8 business days
Denmark: 4-6 business days
Please note, the above estimates include processing and shipping time. After you’ve placed an order, please allow 7-12 business days to receive your shipping confirmation with tracking details.
Where does Glossier ship?
Glossier currently ships to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.
We are working on bringing Glossier everywhere around the world. Tag us @Glossier to let us know where you live!
Tell me about shipping to the U.S. and Puerto Rico.
We offer two shipping speeds, because sometimes you can wait and sometimes you can't.
- Standard (3-7 business days): $4.50
- Rush (1-2 business days): $25
PS: Standard shipping is free when you spend $30 or more. Please allow 1 to 2 business days for us to receive and process your order. Please note, We only offer Rush Shipping to the 48 contiguous states.
NOTE: Please allow 1-3 business days for order processing, as we are experiencing some delays in our international regions.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via gTEAM@glossier.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email gTEAM@glossier.com.
How can I change the country I am shopping in?
To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).
Are there limitations with shipping fragrance in the U.S.?
Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.