Shipping

I saw your retail stores are temporarily closed— are you still fulfilling online orders?

Yes! While our retail stores are temporarily closed, Glossier.com is still open 24/7. The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with all external fulfillment partners to ensure they’re taking necessary safety precautions.

When can I expect to receive my Glossier package— are there currently processing or shipping delays?

We are working closely with our external partners and carriers to ensure your Glossier can reach you as quickly as possible. See below for the most up-to-date information:

Estimated Shipping Time
United States: Standard: 3-7 business days, Rush 1-2 business days
Canada: Standard: 8-13 business days, Rush 2-3 business days
United Kingdom: 10-17 business days, we are not offering rush shipping at this time
Ireland: 12-20 business days
France: 12-20 business days
Sweden: 13-22 business days
Denmark: 12-22 business days

Please note, the above estimates include processing and shipping time. After you’ve placed an order, please allow 7-12 business days to receive your shipping confirmation with tracking details.

Where does Glossier ship?

Glossier currently ships to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.

We are working on bringing Glossier everywhere around the world. Tag us @Glossier to let us know where you live!

Tell me about shipping to the U.S. and Puerto Rico.

We offer two shipping speeds, because sometimes you can wait and sometimes you can't.

  1. Standard (3-7 business days): $4.50
  2. Rush (1-2 business days): $25

PS: Standard shipping is free when you spend $30 or more. Please allow 1 to 2 business days for us to receive and process your order. Please note, We only offer Rush Shipping to the 48 contiguous states.

NOTE: Please allow 1-3 business days for order processing, as we are experiencing some delays in our international regions.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via gTEAM@glossier.com. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email gTEAM@glossier.com.

How can I change the country I am shopping in?

To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).

Are there limitations with shipping fragrance in the U.S.?

Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.

Retail

Are Glossier retail stores currently open?

All Glossier retail locations have been temporarily closed to support public health and help prevent the spread of COVID-19. Find more information about our retail stores, like location and usual store hours, here.

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing gTEAM@glossier.com.

What skin types are Glossier products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and formulated without parabens.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.

Can I sell the products on my own site?

Unfortunately, your purchase of Glossier products is only for your personal use. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Gift Cards

How can I redeem a gift card?

Lucky you :) Just click the REDEEM GIFT CARD link in the email. Create an account or log in and enter the code. You can always enter the code here. If you are having difficulty, log in first and then click the link via your email.

How can I pay with a gift card?

Gift cards work like store credit on Glossier.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card.

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your Glossier. Please reach out to gTEAM@glossier.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—Glossier packages don’t include return slips. Just reach out to gTEAM@glossier.com and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to gTEAM@glossier.com.

Order # (GLO#) must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. GlossiWEAR, gift cards, and store-specific merchandise is final sale.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at gTEAM@glossier.com and we’ll be sure to get you the Glossier you ordered!

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at gTEAM@glossier.com.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Is your card expired?

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!

Glossier FAQ

How are Glossier products different from other beauty brands?

Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from the coolest girls on the planet.

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

I have a weird question and I want to talk to a person about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com. Don’t worry—we check it constantly.

How can I get Glossier stickers?

All Glossier orders include a seasonal sticker (it changes depending on seasons or new product launches). We cannot send stickers separately of orders.

Order Questions

How can I update my order?

Please email us at gTEAM@glossier.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Glossier promo codes during your travels through the Internet, please choose the one you want to use more.

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

Order Cancellation

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email gTEAM@glossier.com and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email gTEAM@glossier.com if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at gTEAM@glossier.com (and include your original #GLO order number) and we’ll take a look!

I just placed an order for Store Pickup, can I cancel it?

Please email gTEAM@glossier.com as soon as possible if you’d like to cancel an order that was placed using In-Store Pickup— we are happy to help.

I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order for In-Store Pickup, or if your order contains a gift card, please email gTEAM@glossier.com as soon as possible (including your #GLO order number and cancel/change request) and we can help.