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Need Something?

Our gTEAM is here to help. Shoot them an email with any questions on orders, products, our website, or Glossier in general. Or send feedback! This is a two-way street.

Shipping

Where does Glossier ship?

Glossier currently ships to the 50 states, Puerto Rico, and Canada (more on shipping to Canada below). You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.

We are working on bringing Glossier everywhere around the world. Tag us @Glossier to let us know where you live!

Tell me about shipping.

We offer four shipping speeds, because sometimes you can wait and sometimes you can’t.

  1. Standard (5-9 business days): $4.50
  2. Preferred (3-7 business days): $10
  3. Expedited (2-3 business days): $15
  4. Rush (1-2 business days): $25

PS: Standard shipping is free when you order two or more items. Please allow 1 to 2 business days for us to receive and process your order. Please note, we only offer Preferred, Expedited and Rush Shipping to the 48 contiguous states.

  • When will my order ship?

    Here's how it works: You order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get an email with a tracking number as soon as your package ships. It’s on the way!

  • How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

    You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

  • I'm having problems with the tracking.

    Sorry about that! In a few cases, the carrier takes 1-2 business days register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via gTEAM@glossier.com. We can give you the inside info.

  • How can I edit my shipping address?

    If your order is shipping to an incorrect address, please email gTEAM@glossier.com.

  • I have a weird question and I want to talk to a person about it.

    We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com. Don’t worry—we check it constantly.

International Shipping

Tell me about shipping to Canada.

We offer two shipping speeds.

Standard (7-10 business days- $8 CAD Expedited (2-3 business days)- $20 CAD

PS: Standard shipping is free when you order two or more items. Please allow 1 to 2 business days for us to receive and process your order. You’ll see the total cost of your order (including duties, taxes, and shipping) during checkout. Your payment method will be charged in Canadian dollars (CAD) according to those charges. Glossier orders sent to Canadian addresses do not require signature for delivery.

How long will it take to ship to Canada?.

Shipping to our Canadian friends in major provinces will take 7-10 business days (it may take a few extra days to deliver to remote areas). No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey. Standard shipping to Canada is fulfilled via DHL Ecommerce, and Expedited shipping is fulfilled via UPS.

  • Are taxes and duties included in my order total?

    Yep! If your order is subject to duties, taxes, or related fees, you'll be charged at checkout (you won’t need to pay anything extra when your package is delivered).

  • Do you ship to Canadian PO Boxes?

    Yes :)

  • Why don’t you ship to Quebec?

    Quebec has different, stricter regulations than the rest of Canada—specifically language regulations (like having a French website and French customer service to serve our French-speaking customers). Hold tight—we’ll be there next year.

  • How can I change the country I am shopping in?

    If you would like to change the country and currency you’re shopping in, scroll all the way down to the bottom of the page and click on your country flag.

Product

  • How can I find out more information about a product?

    You can learn all about our products on their individual product pages.

Skincare * Milky Jelly Cleanser * Soothing Face Mist * Priming Moisturizer * Perfecting Skin Tint * Balm Dotcom * Flavored Balm Dotcom * Mega Greens Galaxy Pack * Moisturizing Moon Mask * Super Bounce * Super Glow * Super Pure * Priming Moisturizer Rich * Invisible Shield SPF 35

Makeup * Boy Brow * Generation G * Stretch Concealer * Haloscope * Cloud Paint * Lip Gloss * Wowder

Body * Body Hero Daily Oil Wash * Body Hero Daily Perfecting Cream

If you have any other questions or thoughts, let us know by emailing gTEAM@glossier.com.

  • What skin types are Glossier products suitable for?

    Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, paraben free, and alcohol free.

  • Will product melt/dry/freeze/expire/etc?

    If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

    While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

  • Do you test on animals?

    Great question—no, we don’t! The Gloffice often hosts animal visitors (a Shih Tzu mix named Burger, a Dachshund Beagle mix named Bruce), and we wouldn’t dream of testing on them or any of their friends.

  • Can I sell the products on my own site?

    Unfortunately, your purchase of Glossier products is only for your personal use. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Gift Cards

How can I buy a gift card?

Digital Gift cards are available here. They are delivered to the recipient via email.

PS: Promotions do not apply to Digital Gift Cards. These are as good as cash on Glossier.com!

How can I redeem a gift card?

Lucky you :) The steps are simple for redeeming a Digital Gift Card.

If you have received a Digital Gift Card via email, click the REDEEM GIFT CARD link in the email. Create an account or login and enter the code. You can always enter the code here. If you are having difficulty, login first and then click the link via your email.

How can I pay with a gift card?

Gift cards work like store credit on Glossier.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card.

Returns & Exchanges

  • How do I place a return or exchange?

    We're sorry you didn't love your Glossier. Please reach out to gTEAM@glossier.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

  • Help! I can’t find my return slip.

    Don’t worry —Glossier packages don’t include return slips. Just reach out to gTEAM@glossier.com and we’ll help you place your return or exchange.

  • What’s your return policy?

    All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at gTEAM@glossier.com and we'll help you place the return. Please note that the Glossier Sweatshirt is final sale.

  • How long does it take to process a return?

    Credit card refunds usually take 5-10 business days to appear on your statement.

  • What should I do if I receive the wrong product?

    If you received a product different from the one that you ordered, sorry about that! Please contact us at gTEAM@glossier.com and we’ll be sure to get you the Glossier you ordered!

Billing

  • When will my credit card be charged?

    Your credit card will be charged as soon as your order is accepted and processed.

  • Can I remove a saved payment method?

    Of course! You can make this change on your Account page. If you need help, email us at gTEAM@glossier.com.

  • What forms of payment do you accept?

    We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

    We process payments in USD on the United States version of our website and CAD on the Canada version of our website. You will be charged in the currency that you are shopping in. JCB, Discover, and Diners Club can only be charged in USD.

  • What can I do if my payment is declined?

    Oh no! Here are a few things to check if your payment didn’t go through:

    • Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
    • Is your card expired?
    • Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

    If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!

Glossier FAQ

  • How are Glossier products different from other beauty brands’?

    Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from the coolest girls on the planet.

  • When is the next product launching?

    We’ll be coming out with new products very soon–sign up with your email address to get the latest updates.

  • Why isn’t a certain product available in my country?

    First: sorry about that! The short answer: we’re still working hard to make all of our products available in every country we ship to. The long answer: certain products require different packaging labels for each country depending on that country’s regulations. We’re busy at the Gloffice redesigning packaging for every country, and will make those products available everywhere as soon as humanly possible. If a product you are interested in is not available in your country, there will be an email collection box to sign up to be notified when it will be available. We’ll get back to you once it is!

Artistry Program

Do you offer discounts to makeup artists?

Yes! We want to make it easier for our pro makeup artist friends to keep their kits full of Glossier, so we’re offering a discount of 25% off all Glossier.com orders, as well as free shipping upon acceptance into our Artistry Program.

How do I enroll in the Artistry Program?

Email artistry@glossier.com and include the following in your submission:

  • Copy of your photo ID
  • At least 1 credential (an example of this would be your name listed in the credits in an editorial)
  • Link to website and/or social channel

How will I know I’ve been accepted into the program?

We’ll email you within two to three weeks to confirm your application. Once you’re accepted, your Glossier.com orders will automatically apply your discount for one year, at which point you’ll have the option to renew. That’s it! This is going to be fun.

Order Questions

  • How can I update my order?

    Please email us at gTEAM@glossier.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

  • How can I check the status of my order?

    You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

  • Can I use multiple promo codes at checkout?

    You can use one promo code per order. If you’ve encountered two valid Glossier promo codes during your travels through the Internet, please choose the one you want to use more.

  • Can I use a promo code on top of another promotion?

    You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

Showroom

Want to test-drive our entire line of products?

Visit us at the Glossier Showroom at 123 Lafayette Street in New York City. The Showroom is like our website, but in real life: You can get tips and shade recommendations from our Showroom Editors and purchase anything that’s for sale online.