When can I expect to receive my Glossier package— are there currently processing or shipping delays?
We offer multiple shipping speeds, because sometimes you can wait and sometimes you can't. Please allow 1-3 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.
Standard: ($5.95, or free when you spend $40 or more, after promotions)
3–7 business days
2–3 business days
1–2 business days
Standard: ($8 CAD, or free when you spend $50 or more, after promotions)
5-12 business days
Please note, we only offer Rush and Expedited shipping to the 48 contiguous US states, and shipping to Alaska, Hawaii, Puerto Rico, and remote areas of Canada might take a bit longer—you can expect your package within about 11–15 business days.
Where does Glossier ship?
Glossier currently ships to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.
We are working on bringing Glossier everywhere around the world. Tag us @Glossier to let us know where you live!
Are taxes and duties included in my order total?
Yep! If your order is subject to duties, taxes, or related fees, you'll be charged at checkout (you won’t need to pay anything extra when your package is delivered). We collect the amount for sales tax and duty at checkout and our shipping partner will pay them when your order is cleared through customs.
Do you ship to PO Boxes?
We can ship to PO Boxes with Standard shipping only.
My tracking details aren't working, Can you help?
Of course! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via gTEAM@glossier.com. We're always here to help!
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email gTEAM@glossier.com.
I know you ship to my country, but I don't see it as an option at checkout. How can I change the shipping country?
You'll need to make sure you're shopping from the correct country site first! To change the currency you’re shopping in (and country you’re shipping to), just scroll down to the bottom of the page and select the correct country. Right now, we only ship to the countries listed here, but we're working on bringing Glossier to more countries in the future.
Are there limitations with shipping fragrance in the U.S.?
Since fragrance is considered a Hazardous Materials, the U.S. Department of Transportation requires ground-only shipment due to air shipment restrictions and regulations. Unfortunately, this means that fragrance products and samples cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses, or to Canada addresses in these postal codes. All orders containing fragrance must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.
Can you tell me about fulfillment safety during the pandemic?
The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.