How do I place a return or exchange?

For returns, please click on your order number on your Account page. From there, you can check to see if your order is eligible for a self-service return. If you don’t see the return option there, or you’d like to process an exchange, please reach out to gTEAM@glossier.com or visit one of our stores with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note, gift cards and store-specific merchandise are final sale.

How long does it take to receive a refund?

Credit card refunds usually take 5–10 business days to appear on your statement.
Gift card refunds will be available right way on your original gift card.

What should I do if I receive the wrong product?

Just email gTEAM@glossier.com with your order number, and we’ll be sure to get you the Glossier you ordered!

Can I return a product I received as a gift?

If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com or visit one of our stores with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once we've located the original order, we'll handle it!