International Shipping & Returns
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. Please note the table below reflects the average transit time but it may slightly vary at checkout based on a dynamic business day calculation.
How do I place a return or exchange?
For returns, please reach out to gTEAM@glossier.com with your order number, and the products you'd like to exchange or return, and we'll take care of the rest.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment, excluding the cost of delivery except where otherwise required by law. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, gift cards and store-specific merchandise are final sale.
How long does it take to receive a refund?
Credit card refunds usually take 5–10 business days to appear on your statement.
Gift card refunds will be available right away on your original gift card.
What should I do if I receive the wrong product?
Just email gTEAM@glossier.com with your order number, and the product you are referring to, and we’re happy to help!
Can I return a product I received as a gift?
If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com (or visit one of our stores) with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once we've located the original order, we'll handle it!
Electronic Gift Cards (international)
Can I purchase a Gift Card on glossier.com?
At this time, Glossier Gift Cards are only available for purchase on our US and UK sites.
Are there limitations/restrictions with shipping certain products to my country?
Depending on your location, there may be restrictions to products that can be shipped to your location. Due to international shipping restrictions, alcohol-based fragrance products such as Glossier You eau de parfum and Rollerball are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold.) Please reach out to email@example.com if you have any questions about shipping restrictions.