Help & FAQ

Shipping

When can I expect to receive my Glossier package— are there currently processing or shipping delays?
We offer multiple shipping speeds, because sometimes you can wait and sometimes you can't.

United States

Standard: 3–7 business days ($5.95, or free when you spend $40 or more, after promotions)

Expedited: 2–3 business days ($15)

Rush: 1–2 business days ($25)


Canada

Standard: 5-12 business days ($8 CAD, or free when you spend $50 or more, after promotions)


Please allow up to 7 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.

Please note, we only offer Rush and Expedited shipping to the 48 contiguous US states, and shipping to Alaska, Hawaii, Puerto Rico, and remote areas of Canada might take a bit longer—you can expect your package within about 11–15 business days.

 

Where does Glossier ship?

Glossier currently ships to the 50 states, Puerto Rico, Canada (excluding PO Boxes), the UK, the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.

We are working on bringing Glossier everywhere around the world. Tag us @Glossier to let us know where you live!

 

Are taxes and duties included in my order total?

Yep! If your order is subject to duties, taxes, or related fees, you'll be charged at checkout (you won’t need to pay anything extra when your package is delivered). We collect the amount for sales tax and duty at checkout and our shipping partner will pay them when your order is cleared through customs.


Do you ship to PO Boxes?

We can ship to PO Boxes with Standard shipping only.


My tracking details aren't working, Can you help?

Of course!  Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via gTEAM@glossier.com. We're always here to help!


How can I edit my shipping address?

If your order is shipping to an incorrect address, please email gTEAM@glossier.com.


I know you ship to my country, but I don't see it as an option at checkout. How can I change the shipping country?

You'll need to make sure you're shopping from the correct country site first! To change the currency you’re shopping in (and country you’re shipping to), just scroll down to the bottom of the page and select the correct country. Right now, we only ship to the countries listed here, but we're working on bringing Glossier to more countries in the future.


Are there limitations with shipping fragrance in the U.S.?

Since fragrance is considered a Hazardous Materials, the U.S. Department of Transportation requires ground-only shipment due to air shipment restrictions and regulations. Unfortunately, this means that fragrance products and samples cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses, or to Canada addresses in these postal codes. All orders containing fragrance must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.


Can you tell me about fulfillment safety during the pandemic?

The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.

 

Products

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing gTEAM@glossier.com.


Are Glossier products suitable for my skin type?

Our products are dermatologist-tested and formulated for all skin types! If you have questions about your specific skin type, reach out to us at gTEAM@glossier.com. We'd love to help you create a routine that works best for you!


Are Glossier products cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.


Can I sell Glossier products in my own store?

Your purchase of Glossier products is only for your personal use. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.


Can you help with a product I bought from a third party marketplace?

We’re only able to guarantee the authenticity of products purchased on Glossier.com, at our retail locations, and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through Glossier.com or at our retail locations.

 

How are Glossier products different from other beauty brands?

Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from people who love beauty.

 

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

 

I have a weird question and I want to talk to a person about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com. Don’t worry—we check it constantly.

 

How can I get Glossier stickers?

All Glossier orders include a seasonal sticker (it changes depending on seasons or when new product launches). We cannot send stickers separately of orders.

 

Returns and Exchanges

How do I place a return or exchange?

For returns, please click on your order number on your Account page. From there, you can check to see if your order is eligible for a self-service return. If you don’t see the return option there, or you’d like to process an exchange, please reach out to gTEAM@glossier.com or visit one of our stores with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

 

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note, gift cards and store-specific merchandise are final sale."

How long does it take to receive a refund? "Credit card refunds usually take 5–10 business days to appear on your statement. 

Gift card refunds will be available right way on your original gift card. 


What should I do if I receive the wrong product?

Just email gTEAM@glossier.com with your order number, and we’ll be sure to get you the Glossier you ordered!


Can I return a product I received as a gift?

If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com or visit one of our stores with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!

 

Billing

How do I pay with a gift card?

To redeem your gift card, just choose Gift Card as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!

Please note, gift cards are currently only available for purchase in the United States and United Kingdom. 

 

I used to have store credit in my Glossier account, but I can't find it anymore. How can I use it?

We recently transitioned our site to use a new format for store credit. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier balance in October 2022. Once you receive your gift card via email, you must activate it by clicking on the digital gift card link. This will show the code you will use to redeem your store credit at checkout. If you can't find the email from us, we suggest checking your spam/junk folder just in case, and you can email gTEAM@glossier.com if you need more help!

 

What forms of payment do you accept?

We accept PayPal, Shop Pay, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also offer Afterpay installments. 

Unfortunately, we cannot accept checks, money orders, or American Express gift cards.


What can I do if my payment is declined?

We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!


What is Installments by Afterpay and how do I use it?

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks without any interest. 

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers can simply log in to Afterpay to make your purchase. 

Please note that all items in your cart must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Afterpay is only offered to our customers who have a U.S. billing address, U.S. shipping address, a U.S. Visa or Mastercard or American Express (credit or debit card), and a U.S. mobile phone number. 

 

How does the Afterpay Installments payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

 

When will my items be delivered if I use Installments by Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

See the Shipping section above for details!

 

How do I return or exchange an item purchased using Installments by Afterpay?

Our same return policy and steps apply to orders placed using Afterpay—see the Returns and Exchanges section above for details! If you return an item, Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.


What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.


I see an Afterpay purchase charge that doesn't make sense. Can you help?

If you believe there is fault or concern with your Afterpay purchase payment, we recommend contacting Afterpay customer support directly at info@afterpay.com.


Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy. 

 

Code of Conduct

What is the Glossier Code of Conduct?

Our Code of Conduct is an invitation to participate in the Glossier community, that sets expectations for the type of engagement that we expect from one another, as a customer, community member, or team member. We activate and uphold our Code of Conduct in all Glossier experiences—whether you’re in one of our stores or connecting with the gTEAM online.

You can find our Code of Conduct below.

Welcome to Glossier

We’re happy you’re here! Join us in creating a thoughtful and inclusive experience:

Be respectful.

We respect each other’s space and we refrain from behavior perceived as discriminatory.

Be kind.

We treat others with consideration and care.

Be you.

We believe in you—get creative, embrace curiosity, and have fun.


Thank you! You belong here.

 

Glossier Stores

Where can I visit Glossier IRL?

You can learn more about our current and upcoming Glossier retail store locations here. We can't wait to see you there!

 

Will I be able to test product?

Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to dispense product onto before applying on themselves—our Editors will also oversee product testing to ensure all guidelines are being followed, and that every product is being sanitized after each use.


Are masks required at your stores?

We’ve been closely monitoring developments with COVID-19 to ensure we’re in compliance with guidance and regulations set by the CDC and state and local authorities in the U.S., as well as the U.K. government and Public Health England. At this time, we recommend masks, but do not require them to be worn in our stores.


Can I apply to work at one of your stores?

We’re excited to build our retail teams! You can head to our Careers Page to see roles that are currently open—we’ll continue to add new opportunities as they arise!


What can I buy at one of your stores?

All Glossier beauty products and permanent GlossiWEAR items are available to shop at our stores. Limited edition products and merchandise are available in-store while supplies last. Additionally, you'll find store-exclusive merchandise at each of our locations—these items will only be available at their corresponding store. A portion of the proceeds for one exclusive item per store will go towards supporting a local non-profit.


Can I select limited packaging when shopping in your stores?

Yes! Any of our Editors can help you opt-out when you place your order. If you choose to opt-out, your order will be packed in re-usable pink pouches only.


Do you offer Store Pickup at your stores?

Yes! To place an Store Pickup order at one of our stores, be sure to check the Store Pickup option under the "Delivery” section of checkout. Once the order is placed, you’ll get an email once your order is ready for pickup!


Please note: Store Pickup is temporarily unavailable, but it will be back soon!


What forms of payment do you accept at your stores?

We accept debit/credit cards, Apple Pay, and Google Pay. We also accept cash at select locations. 


Can I return/exchange an online order at one of your physical stores?

Yes! Come to the store prepared with your order number and the products you'd like to exchange or return, and we'll take care of the rest!

 

Order Questions

How can I make changes to my order?

Please email us at gTEAM@glossier.com as soon as possible if you would like to make changes your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.


How can I check the status of my order?

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

 

How do I apply a discount code?

To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. 

 

Can I use multiple promotions or discounts on my order?

You can use only one promotion or discount code per order, but can still receive free shipping when using a promo code if your order qualifies! 


How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the "Changed Your Mind?” section. If it’s been longer than 60 minutes, email gTEAM@glossier.com and we’ll help find an alternative solution.

Please note, some orders cannot be self-canceled (for example, Store Pickup orders or gift cards). Just email gTEAM@glossier.com as soon as possible (including your order number and cancel request) and we find a solution.


I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email gTEAM@glossier.com if you have any questions — we’re here to help!


I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at gTEAM@glossier.com (and include your original order number) and we’ll take a look!