Help & FAQ
When can I expect to receive my Glossier package— are there currently processing or shipping delays?
Standard: 3–7 business days ($5.95, or free when you spend $40 or more, after promotions)
Expedited: 2–3 business days ($15)
Rush: 1–2 business days ($25)
Standard: 5-12 business days ($8 CAD, or free when you spend $50 or more, after promotions)
Please allow up to 7 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.
Please note, we only offer Rush and Expedited shipping to the 48 contiguous US states, and shipping to Alaska, Hawaii, Puerto Rico, and remote areas of Canada might take a bit longer—you can expect your package within about 11–15 business days.
Where does Glossier ship?
Glossier currently ships to the 50 states, Puerto Rico, Canada (excluding PO Boxes), the UK, the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.
We are working on bringing Glossier everywhere around the world. Tag us @Glossier to let us know where you live!
Tell me about shipping to Canada.
We offer two shipping speeds: Standard (5-12 business days): $8 CAD Rush (2-5 business days): $25 CAD
PS: Standard shipping is free when you spend $50 or more, after promotions. Please allow 1 to 2 business days for us to receive and process your order. You’ll see the total cost of your order (including duties, taxes, and shipping) during checkout. Your payment method will be charged in Canadian dollars (CAD) according to those charges. Glossier orders sent to Canadian addresses do not require signature for delivery.
How long will it take to ship to Canada?
Shipping to our Canadian friends in major provinces will take 9-16 business days business days (it may take a few extra days to deliver to remote areas). No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey.
Are taxes and duties included in my order total?
Yep! If your order is subject to duties, taxes, or related fees, you'll be charged at checkout (you won’t need to pay anything extra when your package is delivered). We collect the amount for sales tax and duty at checkout and our shipping partner will pay them when your order is cleared through customs.
Do you ship to Canadian PO Boxes?
We can ship to Canadian PO Boxes with Standard Shipping.
My tracking details aren't working, Can you help?
Of course! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommending allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via gTEAM@glossier.com. We're always here to help!
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email gTEAM@glossier.com.
I know you ship to my country, but I don't see it as an option at checkout. How can I change the shipping country?
You'll need to make sure you're shopping from the correct country site first! To change the currency you’re shopping in (and country you’re shipping to), just scroll down to the bottom of the page and select the correct country. Right now, we only ship to the countries listed here, but we're working on bringing Glossier to more countries in the future.
Are there limitations with shipping fragrance in Canada?
Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to these postal codes. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing gTEAM@glossier.com.
Are Glossier products suitable for my skin type?
Our products are dermatologist-tested and formulated for all skin types! If you have questions about your specific skin type, reach out to us at gTEAM@glossier.com. We'd love to help you create a routine that works best for you!
Are Glossier products cruelty free?
We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.
Can I sell Glossier products in my own store?
Your purchase of Glossier products is only for your personal use. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Can you help with a product I bought from a third party marketplace?
We’re only able to guarantee the authenticity of products purchased on Glossier.com, at our retail locations, and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through Glossier.com or at our retail locations.
Returns & Exchanges
How do I place a return or exchange?
For returns, please click on your order number on your Account page. From there, you can check to see if your order is eligible for a self-service return. If you don’t see the return option there, or you’d like to process an exchange, please reach out to gTEAM@glossier.com or visit one of our stores with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note, gift cards and store-specific merchandise are final sale.
How long does it take to receive a refund?
Credit card refunds usually take 5–10 business days to appear on your statement.
Gift card refunds will be available right way on your original gift card.
What should I do if I receive the wrong product?
Just email gTEAM@glossier.com with your order number, and we’ll be sure to get you the Glossier you ordered!
Can I return a product I received as a gift?
If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com or visit one of our stores with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!
What is Installments by Afterpay and how do I use it?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks without any interest.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers can simply log in to Afterpay to make your purchase.
Please note that all items in your cart must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Afterpay is only offered to our customers who have a U.S. billing address, U.S. shipping address, a U.S. Visa or Mastercard or American Express (credit or debit card), and a U.S. mobile phone number.
How does the Afterpay Installments payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
When will my items be delivered if I use Installments by Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
See the Shipping section above for details!
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on Glossier.com using Installments by Afterpay.
What products are not eligible for purchase using Installments by Afterpay?
How do I return or exchange an item purchased using Installments by Afterpay?
What if I can’t pay an Afterpay installment?
I see an Afterpay purchase charge that doesn't make sense. Can you help?If you believe there is fault or concern with your Afterpay purchase payment, we recommend contacting Afterpay customer support directly at email@example.com.
Where can I find out more about Afterpay?
Glossier Code of Conduct
What is the Glossier Code of Conduct?
Our Code of Conduct is an invitation to participate in the Glossier community, that sets expectations for the type of engagement that we expect from one another, as a customer, community member, or team member. We activate and uphold our Code of Conduct in all Glossier experiences— whether you’re in one of our stores or connecting with the gTEAM online.
You can find our Code of Conduct below.
We’re happy you’re here! Join us in creating a thoughtful and inclusive experience:
We respect each other’s space and we refrain from behavior perceived as discriminatory.
We treat others with consideration and care.
We believe in you—get creative, embrace curiosity, and have fun.
How are Glossier products different from other beauty brands?
Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from people who love beauty.
When is the next product launching?
We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com. Don’t worry—we check it constantly.
How can I get Glossier stickers?
All Glossier orders include a seasonal sticker (it changes depending on seasons or new product launches). We cannot send stickers separately of orders.
Where can I visit Glossier IRL?
Will I be able to test product?
Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to dispense product onto before applying on themselves—our Editors will also oversee product testing to ensure all guidelines are being followed, and that every product is being sanitized after each use.
Are masks required at your stores?
Can I apply to work at one of your stores?
What can I buy at one of your stores?
All Glossier beauty products and permanent GlossiWEAR items are available to shop at our stores. Limited edition products and merchandise are available in-store while supplies last. Additionally, you'll find store-exclusive merchandise at each of our locations—these items will only be available at their corresponding store. A portion of the proceeds for one exclusive item per store will go towards supporting a local non-profit.
Can I select limited packaging when shopping in your stores?
Do you offer Store Pickup at your stores?
Please note: Store Pickup is temporarily unavailable, but it will be back soon!
What forms of payment do you accept at your stores?
Can I return/exchange an online order at one of your physical stores?
How can I make changes to my order?
Please email us at gTEAM@glossier.com as soon as possible if you would like to make changes your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.
How do I apply a discount code?
To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used.
Can I use multiple promotions or discounts on my order?
You can use only one promotion or discount code per order, but can still receive free shipping when using a promo code if your order qualifies! Order Cancellation
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the "Changed Your Mind?” section. If it’s been longer than 60 minutes, email gTEAM@glossier.com and we’ll help find an alternative solution.
Please note, some orders cannot be self-canceled (for example, Store Pickup orders or gift cards). Just email gTEAM@glossier.com as soon as possible (including your order number and cancel request) and we find a solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email gTEAM@glossier.com if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at gTEAM@glossier.com (and include your original #GLO order number) and we’ll take a look!